Delivery policy — Poland

Poland · PL

Seller

WOWBAG SP. Z O.O.
NIP (tax ID): 8133919597
REGON: 529353401
Registered office: Przemysłowa 14/410, 35-105 Rzeszów, Poland
The registered office does not accept returned goods. Returns and withdrawal are governed by the Returns & withdrawal policy.
Contact: support@wowbag.eu

These delivery terms apply to the territory of the Republic of Poland.
The delivery terms shown on the website are matched to your country, determined from your IP address. If you are seeing this document, Poland has been recognised as your delivery country.
Other countries have their own delivery policies, available via the relevant links on the website.

Delivery method	Cost
Parcel locker / pickup point (InPost, DPD, DHL, Żabka)	12 zł gross
Courier to your address (InPost, DPD, DHL)	20 zł gross
Large / bulky items — courier only	20 zł gross
Orders from 200 zł	Free delivery

All amounts are gross prices (VAT included).
The total order cost including delivery is always visible before you place the order (right next to the purchase button).

1–3 working days from the moment payment is received.
Orders are not processed on Saturdays, Sundays and Polish public holidays.
If you need a different delivery date, contact us or note it in the additional order information — we will adjust the dispatch date accordingly.

If you do not collect the parcel within the carrier's deadline (e.g. from a parcel locker or pickup point) and it is returned to the Seller, re-shipping the order is charged according to the current delivery price list.
This also applies where the original delivery was free — free delivery covers only the first delivery attempt.
The cost of the original, uncollected delivery is non-refundable and is charged at the rates in "Delivery methods and cost" — including cases where delivery was free (the Seller incurred the actual shipping cost regardless of whether it was passed on to the Customer).
The above does not apply if the Customer informed the Seller of a justified reason for not collecting the parcel before the carrier's deadline expired.

Risk passes to the Customer only when the goods are handed over (collection from a parcel locker, pickup point or courier), not when the goods are handed to the carrier.
Legal basis: Art. 548 § 3 and Art. 544¹ of the Polish Civil Code.

Damaged, incorrect or lost parcel — contact support@wowbag.eu.
The Seller is responsible for the goods until they are handed over to the Customer.
Refusing to sign a damage report with the carrier at the time of collection does not deprive the Customer of the right to file a complaint about damaged goods.

This document forms an integral part of the WOWBAG.EU store Terms and Conditions.
In matters not covered here, the Polish Civil Code and the Consumer Rights Act apply.