Shipping policy
We want your WOWBAG order to reach you safely and smoothly. Below you’ll find everything you need to know about order processing, delivery prices, delivery times and shipping-related questions.
Delivery area
These delivery terms apply to orders delivered within the European Union, Ukraine and Moldova.
Available delivery options may vary depending on the delivery country, address, product size, product weight and carrier availability.
Order processing
Once your order has been placed and paid for, we will start preparing it for shipment.
We ship orders from our warehouse within 24 hours after the order is placed.
Business days are Monday to Friday, excluding public holidays.
During busy periods, sales, holidays or carrier delays, processing may take a little longer. We’ll always do our best to prepare and send your order as quickly as possible.
Delivery prices outside Poland
Delivery prices are calculated before VAT. The final delivery cost, including any applicable taxes, will be shown at checkout before you complete your order.
All products except suitcases
For orders under €100, delivery costs €7.
For orders of €100 or more, delivery is free.
Suitcases
For suitcase orders under €100, delivery costs €10.
For suitcase orders of €100 or more, delivery is free.
If your order includes a suitcase, the suitcase delivery rate may apply.
Delivery prices in Poland
For orders delivered within Poland, delivery prices are calculated before VAT. The final delivery cost, including any applicable taxes, will be shown at checkout before you complete your order.
All products except suitcases
Available delivery methods and prices for regular products:
- DPD Pickup point — PLN 9
- InPost Parcel Locker — PLN 12
- DPD courier — PLN 15
- InPost courier — PLN 18
Suitcases
Suitcases do not fit in pickup points or parcel lockers, so pickup point and parcel locker delivery is not available for suitcase orders.
Available delivery methods and prices for suitcases:
- DPD courier — PLN 15
- InPost courier — PLN 18
If your order includes a suitcase, only courier delivery may be available.
Delivery methods
Available delivery methods may include:
- DPD Pickup point
- InPost Parcel Locker
- DPD courier
- InPost courier
- Personal pickup
The delivery methods available for your order will be shown at checkout. They may vary depending on your delivery country, address, product size, product weight, order value and carrier availability.
Delivery time
After your order has been shipped, delivery takes up to 5 business days from the date of shipment.
The total delivery time includes:
- the time needed to prepare and ship your order; and
- the time needed by the carrier to deliver your parcel.
Delivery times shown on the website or at checkout are estimates. Delays may happen because of carrier workload, public holidays, customs procedures, weather conditions, incorrect delivery details or other situations outside our control.
Pickup point and parcel locker delivery
If you choose pickup point or parcel locker delivery, your order will be delivered to the location selected during checkout.
Please make sure your selected pickup point or parcel locker is convenient for you and that your phone number and e-mail address are correct, as the carrier may use these details to send pickup information.
Pickup point and parcel locker delivery is not available for suitcase orders.
Courier delivery
Courier delivery may be provided by DPD or InPost, depending on the option selected at checkout.
Please make sure your delivery address is complete and correct, including apartment number, postal code, city, country and phone number.
If the courier cannot deliver the parcel because of incorrect or incomplete delivery details, failed delivery attempts or lack of collection, the parcel may be returned to us.
Personal pickup
If personal pickup is available and selected at checkout, we will provide information about the pickup location and conditions.
Please wait until you receive confirmation that your order is ready before arriving for pickup.
When collecting your order, you may be asked to provide your order confirmation or another detail needed to identify the order.
Uncollected parcels
Please collect your parcel within the timeframe provided by the carrier.
If a parcel is not collected from a parcel locker, pickup point or courier delivery attempt and is returned to us, we may contact you to arrange the next steps.
Depending on the situation, this may include re-shipping the order, refunding the order according to applicable law or applying additional shipping costs where allowed by law.
Incorrect delivery details
Please check your delivery details carefully before placing your order.
If incorrect or incomplete delivery information causes a delay, failed delivery or return of the parcel, we may contact you to correct the details and arrange the next step.
Additional delivery costs may apply where allowed by law.
Damaged parcel
If your parcel arrives visibly damaged, please report the damage to the carrier where possible and contact us as soon as possible.
Please include:
- your order number;
- photos of the damaged parcel;
- photos of the damaged product, if applicable;
- a short description of the issue.
This helps us review the situation and, where needed, submit a claim with the carrier. Your statutory consumer rights remain unchanged.
Customs, duties and local charges
For deliveries outside the European Union, customs duties, import taxes, local charges or other fees may apply depending on the destination country.
These costs are the customer’s responsibility unless stated otherwise during checkout.
Shipping restrictions
Some delivery methods may not be available for every product or address.
Suitcases are delivered by courier only and are not available for pickup point or parcel locker delivery.
If the selected delivery method becomes unavailable after the order is placed, we will contact you to agree on another suitable delivery option.
Contact
For questions about shipping, delivery, order tracking or personal pickup, please contact:
WOWBAG SP. Z O.O.
Registration number: 529353401
Registered address: Przemysłowa 14/410, 35-105 Rzeszów, Poland
E-mail: wowbag2024@gmail.com
Phone: +48 452 798 288