Frequently asked questions
Find answers about orders, shipping, returns and warranty in one place. Need more help?
Our team is happy to assist.
Orders & purchases
Can I cancel or change my order?
Can I cancel or change my order?
Yes, if your order has not been processed yet. You can cancel or change it through your account. Refunds for cancelled orders are processed within 3 business days.
How long does order processing take?
How long does order processing take?
1 to 10 business days from the date of purchase.
Do I get an invoice?
Do I get an invoice?
Yes — a sales document (receipt, VAT invoice, or e-receipt)
is sent to your email after purchase.
Returns & exchange
How long do I have to return an item?
How long do I have to return an item?
You have 14 days from receiving your order to withdraw from
the contract, no questions asked.
How do I return a product?
How do I return a product?
Use our online returns wizard at wowbag.com.pl/returns.
It generates a prepaid InPost label automatically — just
print and drop off at any InPost parcel locker 24/7.
How much does a return cost?
How much does a return cost?
Only 10.32 PLN — deducted from your refund automatically.
You don't pay anything upfront.
How long does a refund take?
How long does a refund take?
We process refunds within 3 days of receiving your return.
Refund is made to the original payment method.
Can I return without printing a label?
Can I return without printing a label?
Yes — use Smile.pl returns page, buy a tracking code and
drop off at any InPost parcel locker. No printer needed.
Payments
What payment methods do you accept?
What payment methods do you accept?
We accept BLIK, Visa, Mastercard,
Google Pay, Apple Pay, bank transfers (PKO, mBank, ING, Santander
and 20+ others), and PayByLink express payments.
Can I pay on delivery?
Can I pay on delivery?
Yes — cash on delivery (COD) is available. Payment is transferred
to our account upon delivery.
Is payment secure?
Is payment secure?
Yes. All transactions are processed by IdoPayments, a licensed
national payment institution. Your card data is never stored on
our servers.
Warranty
What warranty do products come with?
What warranty do products come with?
All products carry a 2-year warranty under EU consumer law.
We are liable for any defects existing at time of delivery
revealed within 2 years.
How do I submit a complaint?
How do I submit a complaint?
Use our Electronic Complaint Form at wowbag.com.pl/rma or
email newsletter@wowbag.com.pl. We respond within 14 days.
Who pays for return shipping on complaints?
Who pays for return shipping on complaints?
We do — all costs of repair, replacement and return shipping
for valid complaints are covered by WowBag.
Didn't find your answer?
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