Terms of service
Last updated: 29 May 2026
These Terms of Service govern the use of the online store available at wowbag.com.pl and the purchase of products offered through this website.
The online store is operated by:
WOWBAG SP. Z O.O.
Registration number: 529353401
Registered address: Przemysłowa 14/410, 35-105 Rzeszów, Poland
E-mail: wowbag2024@gmail.com
Phone: +48 452 798 288
For the purposes of these Terms of Service, “we”, “us”, “our” and “Seller” refer to WOWBAG SP. Z O.O. “Customer”, “you” and “your” refer to any person using the website, placing an order or purchasing products from the online store.
Please read these Terms of Service carefully before using the website or placing an order. By using the website or placing an order, you agree to these Terms of Service, our Privacy Policy and any other policies referenced on the website.
1. Product Safety and GPSR Contact
For product safety inquiries, including questions related to product identification, product safety, instructions for use, warnings, product-related complaints, safety concerns or requests under Regulation (EU) 2023/988 on general product safety (“GPSR”), the responsible contact is:
WOWBAG SP. Z O.O.
Registration number: 529353401
Registered address: Przemysłowa 14/410, 35-105 Rzeszów, Poland
E-mail: wowbag2024@gmail.com
Phone: +48 452 798 288
Product safety inquiries may be submitted by e-mail or in writing to the registered address above.
2. Definitions
For the purposes of these Terms of Service:
Online Store means the online store available at wowbag.com.pl.
Seller means WOWBAG SP. Z O.O.
Customer means a natural person, legal person or organisational unit with legal capacity that uses the Online Store or places an order.
Consumer means a natural person who concludes a contract with the Seller for purposes not directly related to their business or professional activity.
Individual Entrepreneur with consumer rights means a natural person concluding a contract directly related to their business activity, where the content of the contract indicates that it is not of a professional nature for that person under applicable Polish law.
Product means a movable item available for purchase in the Online Store, including bags, backpacks, suitcases, belts and related accessories.
Order means a Customer’s declaration of intent to purchase selected Products through the Online Store.
Sales Agreement means a distance sales agreement concluded between the Customer and the Seller through the Online Store.
Account means a customer account created in the Online Store, allowing the Customer to manage selected data, order history and other available account functions.
Business day means any day from Monday to Friday, excluding public holidays in Poland.
3. General Information
The Online Store allows Customers to browse Products, place orders, create an account, submit returns or complaints, contact the Seller and use other services made available through the website.
The content displayed in the Online Store, including Product descriptions, prices and availability, constitutes an invitation to conclude a contract and does not constitute an offer within the meaning of applicable civil law unless expressly stated otherwise.
The Seller makes every reasonable effort to ensure that Product information, prices, descriptions, images and availability are accurate and up to date. However, minor differences may occur, especially in colours, textures or product appearance due to screen settings, lighting, photography or device configuration.
The Seller reserves the right to update Product information, correct errors, change prices, modify promotions or discontinue Products, subject to applicable consumer protection laws.
4. Technical Requirements
To use the Online Store, the Customer should have:
- a device with internet access;
- an up-to-date web browser, such as Chrome, Firefox, Safari, Edge or another current browser;
- an active e-mail address;
- software or browser functionality allowing PDF files to be viewed where documents are provided in PDF format.
The Customer should use the Online Store in accordance with the law, these Terms of Service and good practice. It is prohibited to provide unlawful content, interfere with the website’s operation, attempt unauthorised access, use malware or misuse the Online Store in any way.
5. Customer Account
Customers may place orders with or without creating an Account, depending on the options available in the Online Store.
Creating an Account may allow the Customer to manage selected personal data, view order history, save addresses, manage preferences and use other available features.
The Customer is responsible for providing accurate and up-to-date information and for keeping login details confidential. The Customer should not share account credentials with third parties.
The Customer may request deletion of their Account by contacting the Seller. Account deletion does not affect the Seller’s right or obligation to retain data required for tax, accounting, complaint handling, legal claims or other legally justified purposes.
The Seller may restrict or terminate Account access if the Customer violates these Terms of Service, uses the Online Store unlawfully or provides content that violates applicable law or third-party rights.
6. Products
WOWBAG offers physical Products, including bags, backpacks, suitcases, belts and travel or everyday accessories.
Product images are for presentation purposes. The Seller makes every effort to display Products accurately, but colours and details may vary slightly depending on screen settings and photography.
Customers should read Product descriptions carefully before placing an order, including information about size, material, colour, capacity, intended use and other relevant Product features.
Products should be used in accordance with their intended purpose, Product information, safety instructions and any accompanying documentation.
7. Prices
All prices displayed in the Online Store are gross prices, including VAT where applicable, unless expressly stated otherwise.
The total price of the order, including Product price, taxes, delivery costs and any additional charges, is shown before the Customer confirms and pays for the order.
Delivery costs may vary depending on the selected delivery method, delivery country, parcel size, parcel weight and other logistical factors.
Promotions, discounts and discount codes may be subject to separate conditions. Unless stated otherwise, promotions cannot be combined and may be limited in time, quantity or availability.
The Seller reserves the right to change prices and promotions. Such changes do not affect orders already accepted by the Seller.
8. Placing Orders
Orders may be placed through the Online Store by adding selected Products to the cart and completing the checkout process.
To place an order, the Customer must provide the information required in the order form, including contact details, billing details, delivery details and selected payment and delivery method.
Before confirming the order, the Customer can review the order summary, including selected Products, quantity, price, delivery method, delivery cost, payment method and total amount payable.
By clicking the order confirmation button, such as “Order and pay” or an equivalent button used in the checkout, the Customer submits a binding order and agrees to pay for the order.
After placing an order, the Customer receives an order confirmation by e-mail. The Sales Agreement is concluded when the Seller confirms acceptance of the order.
The Seller may refuse or cancel an order where:
- the Product is unavailable;
- payment is not completed;
- the Customer provides incorrect or incomplete data;
- the order cannot be fulfilled due to technical or logistical reasons;
- the order appears fraudulent or unlawful;
- there is an obvious pricing, stock or technical error;
- fulfilment of the order would violate applicable law.
If an order is cancelled after payment has been made, the Seller will refund the Customer using the same payment method, unless another method is agreed or required by law.
9. Order Processing
We ship orders from our warehouse within 24 hours after the order is placed, unless a different processing time is shown on the Product page, during checkout or in communication with the Customer.
The total delivery time consists of order processing time and carrier delivery time.
After shipment, delivery takes up to 5 business days from the date of shipment, depending on the delivery country, selected carrier, delivery address and other factors outside the Seller’s control.
During high-demand periods, promotional campaigns, holidays or logistical disruptions, processing and delivery may take longer. The Seller will make reasonable efforts to inform Customers about significant delays.
10. Payment Methods
The Online Store may offer the following payment methods:
PayByLink express payments
Available PayByLink bank options may include:
- Alior Bank SA;
- BPS Bank;
- Millennium Bank;
- Bank Pekao SA;
- Postal Bank;
- BNP Paribas;
- BOŚ Bank;
- Citibank Handlowy SA;
- Credit Agricole;
- Getin Bank;
- IdeaBank;
- ING Bank Śląski;
- Inteligo;
- PKO Bank Polski SA;
- mBank;
- Nest Bank;
- Noble Bank;
- PayWay Toyota Bank;
- PBS Bank;
- PeoPay;
- Invest-Bank SA;
- Santander Bank Poland;
- SGB;
- JUMP.
Payment cards
- MasterCard;
- Visa.
Installment or deferred payments
- PayPo — buy now, pay in 30 days.
Other payment methods
- traditional bank transfer;
- BLIK;
- Google Pay;
- Apple Pay.
The available payment methods may vary depending on the order, device, country, payment provider settings or technical availability.
Payments are processed by external payment service providers. The Customer may be required to accept the terms and privacy policies of the relevant payment provider.
The Seller does not store full payment card details. Payment data is processed securely by payment providers according to their own rules and applicable law.
The order may be processed after payment is successfully completed or after the Seller receives payment confirmation, unless a different payment arrangement is available and accepted by the Seller.
11. Delivery
The Customer selects the delivery method during checkout from the options available for the order and delivery address.
Delivery terms apply to orders delivered within the European Union, Ukraine and Moldova.
The delivery cost is displayed at checkout before the Customer confirms and pays for the order.
Delivery prices are calculated before VAT. The final delivery cost, including any applicable taxes, will be shown at checkout before the Customer completes the order.
Delivery outside Poland
For all products except suitcases:
- for orders under €100, delivery costs €7;
- for orders of €100 or more, delivery is free.
For suitcases:
- for orders under €100, delivery costs €10;
- for orders of €100 or more, delivery is free.
If an order includes a suitcase, the suitcase delivery rate may apply.
Delivery in Poland
For orders delivered within Poland, available delivery methods and prices for regular products may include:
- DPD Pickup point — PLN 9;
- InPost Parcel Locker — PLN 12;
- DPD courier — PLN 15;
- InPost courier — PLN 18.
For suitcase orders delivered within Poland, pickup point and parcel locker delivery are not available because suitcases do not fit in pickup points or parcel lockers.
Available delivery methods and prices for suitcase orders in Poland may include:
- DPD courier — PLN 15;
- InPost courier — PLN 18.
If an order includes a suitcase, only courier delivery may be available.
Available delivery methods may vary depending on Product size, Product weight, delivery address, country, carrier availability and technical checkout settings.
The Customer is responsible for providing correct and complete delivery details. If incorrect delivery details result in non-delivery, delay or return of the parcel, the Seller may contact the Customer to arrange further steps.
If the Customer fails to collect the parcel and the parcel is returned to the Seller, the Seller may contact the Customer to arrange re-delivery or another legally permitted resolution. Additional delivery costs may apply where allowed by law.
Delivery times are estimated and may vary depending on the carrier, destination, parcel size, parcel weight, customs procedures where applicable, holidays or events outside the Seller’s control.
For deliveries outside the European Union, customs duties, import taxes, local charges or other fees may apply depending on the destination country. These costs are the Customer’s responsibility unless stated otherwise during checkout.
12. Personal Pickup
If personal pickup is available, the Customer may select this option at checkout.
The pickup address, pickup time and pickup conditions are provided during checkout, in the order confirmation or in separate communication from the Seller.
The Customer may be asked to provide order confirmation or other information required to identify the order.
13. Right of Withdrawal
A Consumer has the right to withdraw from a distance Sales Agreement within 14 days without giving any reason.
The right of withdrawal also applies to an Individual Entrepreneur with consumer rights where applicable under Polish law.
The withdrawal period expires 14 days after the day on which the Consumer, or a third party indicated by the Consumer other than the carrier, takes possession of the Product.
If one order includes several Products delivered separately, in batches or in parts, the withdrawal period expires 14 days after the day on which the Consumer takes possession of the last Product, batch or part.
To exercise the right of withdrawal, the Consumer must inform the Seller of their decision to withdraw from the contract by an unequivocal statement, for example by e-mail or by letter sent to the Seller’s registered address.
The withdrawal statement may be sent to:
WOWBAG SP. Z O.O.
Przemysłowa 14/410
35-105 Rzeszów, Poland
E-mail: wowbag2024@gmail.com
The Consumer may use a model withdrawal form, but this is not obligatory.
The Consumer may also use the return tools or return wizard made available in the Online Store, if available. Use of the store return tool is not a condition for exercising the statutory right of withdrawal and does not limit that right.
To meet the withdrawal deadline, it is sufficient for the Consumer to send the withdrawal statement before the withdrawal period expires.
14. Returning Products After Withdrawal
After withdrawing from the contract, the Consumer should return the Product to the Seller without undue delay and no later than 14 days from the day on which the Consumer informed the Seller of the withdrawal.
The return terms apply to orders delivered within the European Union and Ukraine.
For orders delivered to Moldova, returns are not available, unless required by mandatory applicable law.
For returns outside Poland, return costs are calculated before VAT. The final return cost, including any applicable taxes, will be shown during the return process.
For all products except suitcases, the return cost outside Poland is €5. For suitcases, the return cost outside Poland is €10.
For returns from Poland, customers can generate their return label directly through the Online Store’s return system. Customers do not need to contact the Seller or wait for the Seller to send the label manually.
For returns from Poland, the return label cost is:
- PLN 10 for a regular product;
- PLN 15 for a suitcase.
The return shipping cost is deducted from the amount refunded to the Customer. For example, if the returned Product costs PLN 200 and the return label costs PLN 10, the refund amount will be PLN 190.
To return a Product, the Customer should submit a return request through the Online Store’s return system. After the return request is submitted, Shopify may automatically send the Customer a return confirmation. The return request may be transferred to BaseLinker and linked to the relevant order number. A return shipping label may then be generated in BaseLinker and transferred back to Shopify, where it is saved with the relevant return or order.
Once the return label is ready, the Customer will receive an e-mail with the return label and return instructions. The Customer should pack the Product securely and drop off the parcel at the appropriate drop-off point or parcel locker.
If the item is oversized, the Customer should take it to a drop-off point of the shipping company shown on the return label.
The return address and shipping carrier will be shown on the return label. Unless the Seller provides another return address during the return process, returned Products should be sent to:
WOWBAG SP. Z O.O.
Przemysłowa 14/410
35-105 Rzeszów, Poland
Returned Products should be complete, properly secured for transport and, where possible, returned with original packaging, tags, labels, accessories and documents.
The Consumer is liable for any reduction in the value of the Product resulting from using the Product in a way that goes beyond what is necessary to establish its nature, characteristics and functioning.
For bags, backpacks, suitcases, belts and accessories, checking the Product should be limited to the way a Customer would normally inspect the Product in a physical store. Products should not show signs of normal use, travel use, outdoor use, dirt, odour, scratches caused by use, damaged wheels, damaged handles, removed tags or other signs of use beyond necessary inspection.
The return parcel should be packed securely. For larger Products, such as suitcases or suitcase sets, the Customer should choose packaging and a delivery method suitable for the size and weight of the Product. The Customer is responsible for proper packaging of the returned Product.
15. Refunds After Withdrawal
If the Consumer withdraws from the contract, the Seller will refund all eligible payments received from the Consumer, including the cost of the cheapest standard delivery method offered by the Seller for the original order.
The Seller is not required to refund additional delivery costs resulting from the Consumer choosing a delivery method other than the cheapest standard delivery method offered by the Seller.
The return shipping cost will be deducted from the amount refunded to the Customer where this was clearly communicated during the return process.
Delivery of the returned Product to the Seller’s warehouse may take up to 14 days.
Once the return has been received and registered at the Seller’s warehouse, the refund will be processed within 7 days.
The Seller may withhold the refund until the Seller receives the returned Product or until the Consumer provides proof of sending it back, whichever occurs first.
The refund will be made using the same payment method used by the Consumer for the original transaction, unless the Consumer expressly agrees to another method and that method does not involve additional costs for the Consumer.
16. Exceptions to the Right of Withdrawal
The right of withdrawal does not apply in cases provided by applicable law.
In particular, the right of withdrawal may not apply to Products that are non-prefabricated, made according to the Consumer’s specifications or clearly personalised.
The right of withdrawal may also not apply to sealed Products that cannot be returned after opening for health protection or hygiene reasons, where the packaging was opened after delivery.
The Seller will inform the Customer where a Product is excluded from the right of withdrawal.
17. Exchanges
If exchange functionality is available in the Online Store, the Customer may use it according to the instructions provided on the website.
Unless the Seller expressly offers a direct exchange option, the Customer may return the Product under the applicable return rules and place a new order for the desired Product.
Product availability for exchange is not guaranteed.
18. Complaints and Product Non-Conformity
The Seller is obliged to deliver Products that conform to the Sales Agreement.
A Consumer or Individual Entrepreneur with consumer rights may submit a complaint if the Product does not conform to the Sales Agreement, including where the Product is defective, damaged, incomplete, incorrectly delivered or does not match the agreed description.
The Customer has the right to submit a claim regarding a Product that does not conform to the contract within 2 years from the date the Product was received.
A claim may relate to a manufacturing defect, material defect, malfunction or another case where the Product does not conform to the contract and the issue was not caused by improper use of the Product by the Customer.
Complaints may be submitted:
- through the claim system available in the Online Store;
- by e-mail to wowbag2024@gmail.com;
- in writing to the Seller’s registered address.
When submitting a claim through the store’s claim system, the Customer should:
- select the Product related to the claim;
- describe the problem;
- if possible, attach photos clearly showing the defect or damage.
Photos help the Claims Department assess the problem more quickly and offer an appropriate solution.
After the claim is submitted through the store’s claim system:
- the claim is saved in Shopify and linked to the relevant order number and Product;
- an individual claim number or ID is assigned;
- the claim details, description of the problem and photos provided by the Customer are sent to the Support Department;
- the Customer receives automatic confirmation.
If the Seller needs additional information, photos or the Product itself to review the claim, the Claims Department will contact the Customer.
The Seller will respond to the complaint within 14 days of receiving it. If the Seller does not respond within this period where required by law, the complaint may be deemed accepted according to applicable consumer law.
If the complaint is justified, the Seller will provide the remedy required by applicable law, which may include repair, replacement, price reduction or refund.
The Seller bears the justified costs of handling an accepted complaint, including necessary delivery costs, according to applicable law.
For Products such as bags, backpacks and suitcases, complaints may concern, for example, damaged zippers, broken buckles, defective wheels, defective handles, damaged seams, missing parts, Product received damaged or the wrong Product being delivered.
Complaints do not cover damage caused by improper use, normal wear and tear, mechanical damage caused by the Customer, overloading, improper cleaning, improper storage, accidental damage or use contrary to the Product’s intended purpose.
19. Product Safety Complaints
If the Customer believes that a Product may present a safety risk, the Customer should contact the Seller immediately at: wowbag2024@gmail.com
The message should include, where possible:
- Product name or model;
- order number;
- description of the safety concern;
- photographs or videos showing the issue;
- information about when and how the issue occurred;
- Customer contact details.
The Seller may request additional information necessary to assess the safety issue, cooperate with competent authorities or take other actions required by applicable product safety law.
20. Damaged Parcel or Delivery Issue
The Customer should check the parcel upon delivery where possible.
If the parcel is visibly damaged, the Customer should, where possible, report the damage to the carrier and contact the Seller with photographs and order details.
Reporting delivery damage quickly helps the Seller assess the situation and pursue claims with the carrier where applicable. This does not limit the Consumer’s statutory rights.
21. Reviews and Feedback
Customers may be able to submit reviews, ratings, opinions or other feedback about Products or order handling.
Submitting a review is voluntary.
The Customer is responsible for the content they submit and must not post unlawful, false, misleading, offensive, vulgar, discriminatory, advertising, spam-like or third-party rights-infringing content.
The Seller may moderate, refuse to publish or remove content where required or permitted by law, these Terms of Service or website rules.
By submitting a review or other feedback, the Customer grants the Seller a non-exclusive, royalty-free, worldwide licence to use, display, reproduce and publish the content for the purpose of operating, promoting and improving the Online Store, subject to applicable law.
Where reviews are verified, the Seller may mark reviews as confirmed by purchase or unconfirmed by purchase.
22. Intellectual Property
All content available in the Online Store, including text, images, graphics, logos, product descriptions, layout, design, photographs, videos, icons and other materials, is protected by intellectual property rights.
The Customer may use the website and its content only for personal, lawful and non-commercial purposes related to browsing the Online Store or purchasing Products.
It is prohibited to copy, reproduce, distribute, modify, publish, scrape, download, exploit or use website content for commercial purposes without the Seller’s prior written consent, unless permitted by law.
23. Third-Party Tools, Links and Services
The Online Store may contain links to third-party websites, payment services, delivery tracking services, social media platforms, review platforms or other external tools.
Third-party services are operated by independent providers and may be subject to their own terms and privacy policies.
The Seller is not responsible for the content, operation, security or privacy practices of third-party websites or platforms, except where required by applicable law.
24. Relationship with Shopify
The Online Store may be powered by Shopify, which enables the Seller to provide the website, checkout and related e-commerce services.
Sales made through the Online Store are concluded directly between the Customer and WOWBAG SP. Z O.O. Shopify is not the seller of the Products and is not responsible for the Sales Agreement between the Customer and the Seller.
Personal data processed through the Online Store may also be processed by Shopify as described in the Privacy Policy.
25. Privacy and Personal Data
Information about the processing of personal data is provided in the Privacy Policy available on the website.
By using the Online Store, creating an Account, placing an order, submitting a return or complaint or contacting the Seller, the Customer acknowledges that personal data is processed according to the Privacy Policy.
26. Prohibited Use
The Customer may not use the Online Store:
- for unlawful purposes;
- to violate applicable law or third-party rights;
- to submit false, misleading or unlawful information;
- to upload or transmit malware, viruses or harmful code;
- to interfere with the security or operation of the website;
- to scrape, copy or extract website content without permission;
- to impersonate another person or entity;
- to submit offensive, abusive, defamatory, discriminatory or unlawful content;
- to misuse promotions, discounts, payment systems, returns or complaints procedures;
- to attempt unauthorised access to accounts, systems or data.
The Seller may restrict access, refuse service, cancel orders or take other lawful action where the Customer violates these Terms of Service or applicable law.
27. Liability
Nothing in these Terms of Service limits or excludes the Seller’s liability where such limitation or exclusion is prohibited by applicable law, including liability toward Consumers under mandatory consumer protection laws.
The Seller is not liable for interruptions, errors or unavailability of the website caused by events outside the Seller’s reasonable control, including technical failures, carrier delays, payment provider issues, cyber incidents, force majeure events or third-party service disruptions.
The Seller is not responsible for damage caused by improper use of Products, use contrary to Product instructions, overloading, accidental damage, normal wear and tear, improper cleaning, improper storage or modifications made by the Customer.
For Customers who are not Consumers or Individual Entrepreneurs with consumer rights, the Seller’s liability may be limited to the extent permitted by applicable law.
28. Force Majeure
The Seller is not liable for failure or delay in performing obligations caused by events beyond the Seller’s reasonable control, including natural disasters, war, strikes, epidemics, transport disruptions, customs delays, power outages, internet failures, carrier disruptions, payment provider disruptions or actions of public authorities.
29. Out-of-Court Dispute Resolution
A Consumer may use out-of-court complaint and redress procedures where available under applicable law.
Information about consumer rights and available dispute resolution options in Poland may be obtained from the Office of Competition and Consumer Protection and consumer protection authorities.
Use of out-of-court dispute resolution methods is voluntary, unless mandatory rules of applicable law provide otherwise.
30. Governing Law and Jurisdiction
These Terms of Service and Sales Agreements concluded through the Online Store are governed by Polish law, subject to mandatory consumer protection provisions that may apply in the Customer’s country of residence.
Any disputes will be resolved by the competent Polish courts, unless mandatory applicable law grants the Consumer the right to bring a claim before another competent court.
31. Changes to These Terms of Service
The Seller may update these Terms of Service due to changes in law, business operations, payment methods, delivery methods, website functionality, technical requirements or other justified reasons.
The current version of the Terms of Service is available on the website.
Changes to these Terms of Service do not affect Sales Agreements concluded before the effective date of the updated Terms, unless mandatory law provides otherwise or the Customer expressly agrees.
Where required by law, the Seller will inform Customers about material changes.
32. Contact Information
Questions about these Terms of Service, orders, payments, delivery, returns, complaints, product safety or other matters may be sent to:
WOWBAG SP. Z O.O.
Registration number: 529353401
Registered address: Przemysłowa 14/410, 35-105 Rzeszów, Poland
E-mail: wowbag2024@gmail.com
Phone: +48 452 798 288
For product safety and GPSR inquiries, please also use the same contact details.